Last updated: May 26, 2026
SOS Image (“we,” “us,” or “our”) operates the website https://sosimage.ai and provides AI-powered photo restoration and enhancement services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our services.
Who We Are
SOS Image is a sole proprietorship based in Orange County, California, USA. Our website address is: https://sosimage.ai. You may contact us at support@sosimage.ai with any privacy-related questions.
Information We Collect
We collect information you provide directly to us, including:
- Account information: Name, email address, and password when you create an account.
- Order information: Billing address, payment details (processed securely by Stripe — we do not store your full card number), and order history.
- Photos and images: Images you upload to our platform for restoration or enhancement. These are stored securely and used solely to fulfill your order.
- Communications: Messages you send us via email or contact forms.
- Usage data: Browser type, IP address, pages visited, and referring URLs collected automatically via cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your photo restoration and enhancement orders
- Send transactional emails and SMS order updates (with your consent)
- Respond to your customer service inquiries
- Improve and optimize our website and AI services
- Comply with legal obligations
- Detect and prevent fraud
Photos and AI Processing
When you upload photos to SOS Image, your images are processed using AI-powered enhancement technology. Your photos are:
- Stored securely on our servers during and after processing
- Used exclusively to complete your requested order
- Never sold, shared, or used to train AI models without your explicit consent
- Retained for 90 days after order completion to allow you to download your results, after which they are permanently deleted unless you request earlier removal
Cookies
We use cookies and similar tracking technologies to operate our website. Cookies we use include:
- Essential cookies: Required for the website to function, including your shopping cart and login session.
- Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
- Payment cookies: Set by Stripe to securely process transactions.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Embedded Content
Pages on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves in the same way as if the visitor has visited that other website and may collect data about you, use cookies, and monitor your interaction with that content.
Who We Share Your Data With
We do not sell your personal data. We share data only with trusted third-party service providers necessary to operate our business:
- Stripe: Payment processing. Stripe’s privacy policy is available at https://stripe.com/privacy.
- Azure Communication Services (Microsoft): SMS and communication delivery for order notifications.
- Hosting provider: Our website and image files are hosted on secure servers.
- Google Analytics: Website traffic analysis (anonymized).
We may also disclose your information if required by law or to protect our rights.
How Long We Retain Your Data
We retain your account and order information for as long as your account is active or as needed to provide services. Uploaded photos are deleted 90 days after order completion. You may request earlier deletion at any time by contacting support@sosimage.ai. If you leave a comment or create an account, your data is retained indefinitely unless you request deletion.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your personal data (“right to be forgotten”).
- Opt-out of SMS: Reply STOP to any text message we send you.
- California residents (CCPA): You have the right to know what personal data we collect, to request deletion, and to opt out of sale of personal information. We do not sell personal information.
To exercise any of these rights, contact us at support@sosimage.ai.
Where Your Data Is Sent
Our website is operated from the United States. If you are accessing our services from outside the United States, your data will be transferred to and processed in the United States. By using our services, you consent to this transfer.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us at support@sosimage.ai.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated “Last updated” date. Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, please contact us:
SOS Image
Orange County, California, USA
Email: support@sosimage.ai
Website: https://sosimage.ai