Last updated: July 12, 2026
Please read these Terms and Conditions carefully before using the SOS Image website or purchasing any of our services. By accessing or using our services, you agree to be bound by these Terms.
1. About SOS Image
SOS Image is a sole proprietorship based in Orange County, California, USA, operating at https://sosimage.ai. We provide AI-powered photo restoration, colorization, and enhancement services. Contact us at support@sosimage.ai.
2. Services
SOS Image offers digital photo restoration and enhancement services, including but not limited to: scratch and damage repair, colorization of black-and-white photos, resolution enhancement, and background restoration. All services are delivered digitally. Final results are dependent on the quality and condition of photos submitted.
3. Orders and Payment
All orders are placed through our website and processed in US dollars. Payment is collected at the time of order via Stripe, our third-party payment processor. By submitting an order, you authorize us to charge the applicable fees to your payment method. All sales are subject to availability.
4. Refund Policy
Due to the custom and digital nature of our services, all sales are final once work has begun on your order. If you are unsatisfied with your results, please contact us at support@sosimage.ai within 7 days of delivery. We will work with you in good faith to provide a revision or, at our sole discretion, a refund. Refunds will not be issued for orders where the source photo submitted was of insufficient quality to produce results, as disclosed at time of order.
5. Your Photos and Content
By uploading photos to SOS Image, you represent and warrant that:
- You own the photos or have explicit permission from the owner to submit them for editing
- The photos do not contain illegal content, including but not limited to child sexual abuse material (CSAM)
- You grant SOS Image a limited, non-exclusive license to process and store the images solely for the purpose of fulfilling your order
We do not claim ownership of your photos. We will not sell, share, or use your images beyond what is necessary to complete your order. Your restored photos are available to download for 60 days, extended another 30 days each time you upload a new photo. We retain your original uploaded photos for up to 180 days to honor our re-enhancement guarantee and to handle any payment disputes, after which they are permanently deleted. You may request earlier deletion at any time, and we will honor it unless an active payment dispute requires us to retain the files to defend a legal claim.
6. AI Processing Disclosure
Our services use artificial intelligence and machine learning tools to process and enhance your photos. While we strive for high-quality results, AI-assisted restoration is not perfect. Results may vary based on the condition, resolution, and complexity of the submitted image. SOS Image makes no guarantee of a specific outcome and is not liable for results that do not meet subjective expectations.
7. Prohibited Uses
You agree not to use SOS Image services to:
- Submit photos you do not own or have rights to
- Create deceptive, defamatory, or fraudulent content
- Produce content that impersonates another person without consent
- Circumvent or attempt to reverse-engineer our AI systems
- Violate any applicable local, state, national, or international law
8. Intellectual Property
The SOS Image website, logo, brand assets, and service technology are the intellectual property of SOS Image. You may not reproduce, distribute, or create derivative works from our brand materials without written permission. The enhanced versions of your photos delivered to you remain your property.
9. Disclaimer of Warranties
Our services are provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services will be uninterrupted, error-free, or free of viruses or other harmful components.
10. Limitation of Liability
To the fullest extent permitted by applicable law, SOS Image shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of profits, or damages resulting from the use or inability to use our services. Our total liability for any claim arising out of or relating to these Terms shall not exceed the amount you paid for the specific order giving rise to the claim.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of California, USA, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our services shall be resolved exclusively in the state or federal courts located in Orange County, California. You agree to submit to the personal jurisdiction of such courts.
12. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our services after changes are posted constitutes your acceptance of the revised Terms.
13. Contact Us
If you have questions about these Terms, please contact us:
SOS Image
Orange County, California, USA
Email: support@sosimage.ai
Website: https://sosimage.ai
14. SMS / Text Message Communications
SOS Image (SOSImage, sosimage.ai) offers optional SMS text-message notifications for orders. If you check the SMS opt-in box at checkout, we will send transactional, order-triggered text messages to the phone number you provide – typically a secure link to upload your photos when your order is placed, and a link to view and download your finished photos when your order is complete. The same links are always sent to you by email; SMS is an optional additional channel, and if you do not opt in you will still receive all order links by email. Consent is not a condition of purchase. Message frequency varies (typically 1-3 messages per order). Message and data rates may apply.
You can opt out at any time by replying STOP to any text message we send you; reply HELP for help. You can also reach us at support@sosimage.ai or (888) 680-7195.
Mobile Information Sharing: Mobile information, including phone numbers, will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. All categories of personal data described in these Terms and Conditions or in our Privacy Policy exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text-message services solely for the purpose of facilitating the SMS communications you have consented to receive.
100% Satisfaction Guarantee
Every SOS Image order is backed by our 100% satisfaction guarantee. You pay first and then upload your photos, and every order is personally reviewed by a real expert before delivery. Here is exactly what the guarantee means:
- It covers everything. Every photo, on every package (Keepsake, Classic, Family, and Legacy), for both restoration and colorization.
- Free expert re-edits. If you are not happy with any photo, reply to your delivery email or use our contact page within 30 days of delivery and tell us, photo by photo, what is not right. A real expert will re-edit and redeliver the photo free of charge until you are happy with it.
- Honesty before processing. If a photo you upload is beyond meaningful restoration, we will tell you before we process it rather than deliver a poor result.
- Simple limits. One guarantee cycle per order, invoked within 30 days of delivery. The guarantee covers the quality of our enhancement work; it does not cover changes of mind about the service itself after delivery is accepted.
- Your rights. Nothing in this guarantee limits any rights you may have under applicable consumer-protection law.